This year marked significant progress in how we support the communities and organizations we serve. Through continued investment in interpreting technology and partnerships, we strengthened our ability to deliver reliable, scalable, and high-quality interpreting services across all environments.
Our interpreting platform now includes enhanced dashboards and real-time analytics that provide greater visibility into service performance, utilization, and operational efficiency. These tools help organizations make informed decisions while maintaining control over quality and costs.
We have introduced AI-assisted interpreting workflows across both scheduled and on-demand services. These capabilities, when chosen, are designed to improve efficiency and consistency while supporting interpreters and end users alike.
To further support service excellence, we expanded our interpreting quality monitoring tools. New rating and feedback mechanisms for IVR and landline calls make it easier to evaluate interpreter performance and identify opportunities for improvement.
Throughout the year, our team delivered dozens of system updates across all service lines. These improvements are already contributing to increased call volume, improved efficiency, and higher customer satisfaction for our partners.
As we move into 2026, AI will continue to play a meaningful role in how language service providers scale responsibly while maintaining quality and compliance. We remain committed to refining these interpreting tools in close collaboration with our clients to ensure they add real, measurable value.