On Demand Language Service Provider
All Language Interpretation 24/7/365 - 300+ Spoken Languages & American Sign Language
No Fees - Pay only for minutes used
About Silent Partner, LSP
Before COVID, 80% of interpretation sessions
happened in person.
Currently with the ever changed remote and hybrid environments, remote communication covers 49% of interpretation sessions.
More than 20 percent of US households speak a language other than English at home.
More than ½ million people throughout the US use American sign language as their native language.
The ADA requires that title II entities (state and local governments) and title III entities (businesses and nonprofit organizations that serve the public) communicate effectively with people who have communication disabilities.
Our goal is to ensure that communication with people with these disabilities is equally effective as communication with people without disabilities.
Silent Partner ensures ADA Compliance Across All Industries with our On-Demand Interpretation Services by connecting you with interpreters in seconds.
What makes Silent Partner the #1 Choice
- Average Response Time of 13 seconds
- Woman Owned
- 17,000 Qualified Interpreters
- Connect to an Interpreter 3 ways: Phone, Web Portal or Mobile App
- All ASL Interpreters hold Certification
- Our industry-leading technology allows us to integrate seamlessly into your organization’s current setup.
- No additional software required
- HIPAA-compliant interpreters available 24/7/365 via Mobile Phone, Landline, Mobile App or Computer
- Unlimited Users
- No Hidden Fees
- No Monthly Fees
- One Rate for all OPI
- One Rate for all VRI
- On-Site Training for your Staff
- Access to Support 24/7/365
- Fully SOC 2 Type II, HIPAA and JCAHO compliant
Our Services ~ OPI
Over-The-Phone (OPI) Interpreting for Foreign Language
OPI Over-the-phone interpretation serves as a crucial tool to fully communicate without misinterpretation. With OPI, organizations improve communication with diverse communities, decrease wait times and miscommunications. OPI is an effective way to boost language access, increase productivity, and improve community interactions.
We provide over 17,000 Qualified HIPAA-, FERPA- and GLBA-versed Interpreters with our OPI service, to foster understanding and make it easier for many cultures to communicate smoothly and effectively.
OPI provides quick connection during emergencies (versus waiting for an on-site interpreter to make it to the scene).
Silent Partner provides a reliable, cost-effective solution for your language services needs, making it easy to connect individuals with Limited English Proficiency (LEP) with our interpreters who are fluent in more
than 300 languages 24/7/365.
Connect to an interpreter by voice or video via the web, our mobile app or phone. You can even invite additional parties to join a call at the touch of a button at no additional cost.
Our Services ~ VRI
Video Remote Interpreting (VRI) for Deaf and Hard-of-Hearing
VRI– Video-Remote-Interpreting has transformed the landscape of the language services industry. Unlike phone interpretation, which primarily benefits hearing individuals, VRI allows members of the Deaf and Hard-of-Hearing community to reach an ASL interpreter and access public services easily.
With video remote interpreting, face to face visibility can reduce miscommunication and add a more personal connection. VRI also provides fast connection times, so users can begin communication immediately.
Our VRI solution complies with the requirements established under the Americans with Disabilities (ADA) act.
VRI is a safe and dependable option, with secure end-to-end encryption ensuring that confidential information is secured.
The user-friendly features include high-definition video and audio, real-time document sharing, and programmable interpretation settings. This makes it simple for clients to speak with their interpreters in many contexts, such as a court hearing, business meeting, or medical consultation.
Benefits and Case Study
Eliminate Vendor Sprawl & Create High Satisfaction
At Silent Partner, our goal is to provide you with a seamless solution for both OPI and VRI On-Demand Interpreting along with In-Person language services, so you can fully rely on a single vendor without concerns about service quality or reliability. We are confident that Silent Partner LSP can be the last Language Service Provider you'll ever need.
A recent Case Study with Goshen Health revealed that by implementing these services, they were able to eliminate interpretation vendor sprawl, improve efficiency, create high satisfaction among staff, improve patient service and save $250,000 annually.
Capturing the Essence of Communication
Case Studies
Canadian Pediatric Hospital
Catholic Charities of Louisville
Catholic Charities of Louisville
The Canadian Pediatric Hospital needed help communicating with diverse patients because of language barriers. Before, they used staff interpreters and outside agencies for in-person and remote language support. They often had to book these services weeks ahead, but they were sometimes unavailable or canceled at the last minute.
This made it difficult for patients to communicate with providers and staff. It also put a financial strain on the hospital, which had to pay additional fees for cancellations.
Catholic Charities of Louisville
Catholic Charities of Louisville
Catholic Charities of Louisville
As refugee and immigrant arrivals surged, Catholic Charities needed to expand its language access services. With just four staff members managing all the appointments, their processes were overwhelmed. Documentation and manual workflows slowed down operations, and the increasing demand for virtual services during the pandemic added strain.
Catholic Charities sought a solution that could improve efficiency, scale services, and integrate into their existing processes.
Orthopedic Institute
Catholic Charities of Louisville
Orthopedic Institute
After the pandemic, the Orthopedic Institute saw a significant increase in the need for language services due to more diverse patients. The Director of Compliance sought an on-demand technology solution that could help immediately.
They chose our On Demand service, which made connecting to qualified medical interpreters and communicating with patients who speak different languages easier.
The Solution
The Solution
Orthopedic Institute
The Canadian Pediatric Hospital solved its problem by adding our On-Demand interpretation service. Before, families drove hours for appointments but sometimes had no interpreter. Now, with our On-Demand services, the hospital connects with medical interpreters available in 300+ languages whenever needed.
They mostly use phone interpreting, making sure there are interpreters at every step of the patient’s experience. Our On-demand service helps improve patient experience, costs, and staff workload.
"The time to connect to an interpreter, the ease of use of the app and the phone, and just how much more service and quality we're providing for that, there is no comparison."
After 3 years, The Results: Reduced language complaints, more services and the same budget.
Our High Quality On-Demand services truly transformed the patient experience at Pediatric Children’s Hospital. Including our on-demand interpretation partner in their care plan has provided them with seamless access to interpreter support whenever needed. This has ensured that language is never a barrier to treatment.
Christina, Manager of Patient Experience, acknowledged that while remote interpreting may have its challenges, the benefits of our On Demand Service far outweigh the downsides, ensuring uncompromised care for every patient. This seamless access to interpreters has made the hospital feel more connected and inclusive, enhancing the care experience.
On-demand interpretation has dramatically improved patient experience and relieved the hospital’s physicians and clinicians. The hospital has reduced its language complaints since integrating this service into its operations.
Christina shared, “Informally, I used to get at least 5 to 6 weekly complaints before we added this service. Now, I have had 3 in the past seven months.”
Our high-quality on-demand interpretation solution has not only improved patient care and language services workflow at the children’s hospital but has also empowered staff.
Christina emphasized the cost-effectiveness, stating, “We can now provide more services to more places with the same budget as before.”
This recognition as an integral part of its operations has given staff confidence, as they can now easily access a broad network of qualified medical interpreters.
The Solution
The Solution
The Solution
Our On-Demand services provided Catholic Charities with a platform that allowed them to transition to a paperless system and improve efficiency in managing appointments. The platform simplified the documentation process for interpreters and allowed the organization to handle more appointments with remote interpreting.
With our services, Catholic Charities was able to expand its services and deliver language access to more people in a timely and efficient manner.
"The platform has allowed us to go totally paperless. It makes it so much quicker and easier for our interpreters in the field, you know, be able to document and mark off all the assignments that they complete. " Alisa Pifine, Director of Language Services, Catholic Charities
The Results: 1000+ monthly appts, 30+ languages provided, 2X the demand for services.
Our on-demand services enabled Catholic Charities of Louisville to meet the growing demand for language services, handling over 1,000 appointments monthly in 30 languages.
The flexibility of our system helped streamline operations for their small team, moving them to a paperless workflow that allowed interpreters to manage assignments more easily. This shift saved valuable time and improved overall efficiency, enabling the team to better handle the increasing demand. This also simplified the management of interpreters across various locations, ensuring timely, effective language services.
On-Demand services allowed Catholic Charities to provide fit-to-client language solutions for both onsite and virtual appointments, making access more tailored and efficient.
“More and more businesses are taking their responsibility to provide language access seriously, and I think that’s directly due to the flexibility that we have with this platform,” said Alisa Pifine, Director of Language Services.
As a result, language access has become more embraced by the Louisville community. This on demand service has helped Catholic Charities improve efficiency and raise awareness about the critical importance of language access.
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The Solution
The Solution
The Solution
The Orthopedic Institute solved its language and scheduling problems with our on-demand interpretation solution. They could easily connect with a network of over 17,000 interpreters who speak more than 300 languages, changing how they communicate with patients.
The video interpreting helped doctors and patients trust and understand each other better. The service worked well in many departments, such as physical therapy and billing, and enabled the Institute to be sure it met compliance standards.
"With this new service, our Physicians hit their regulatory marks. They don’t have compliance knocking on the door, and it gives them an opportunity just to treat their patients. They don’t need to worry about anything else. This really checks off that box."
The Results: 12.6 second response time for over 24 languages served in one year.
Before real-time access to medical interpreters, interpretation support at the Institute was a source of constant frustration. Non-English-speaking patients often arrive without prior notification of their language needs, leaving the team unable to provide care.
Michelle recalled, “When a patient was in front of our doctors, we were at a loss. We couldn’t communicate to tell them, ‘I’m sorry, there’s no one here fluent in your language to assist during this critical visit.’”
These appointments would often be postponed or canceled.
Our On Demand services lightened the burden of providing interpretation services at the Institute. It alleviated the financial strain of no-show appointments and the stress of unpredictable language needs.
Michelle shared,” The move to on-demand, virtual interpretation was a game-changer. We now have quick and reliable access to interpreters in many languages, which has mitigated these challenges and allowed our staff and physicians to focus on what they do best-delivering quality care.”
Beyond its introduction in the clinic, the versatility of on-demand interpretation became apparent as other departments and employees, ranging from financial to secretarial services and even medical assistants, began to adopt the solution. Its widespread application throughout the Institute attests to the platform’s adaptability and essential role in bridging communication gaps across various parts of the patient experience.